AGREEMENT BETWEEN USER AND WWW.PILATESWITHEMMA.CO.UK
Welcome to www.pilateswithemma.co.uk. The www.pilateswithemma.co.uk website (the “Site”) is comprised of various web pages operated by Pilates with Emma.
www.pilateswithemma.co.uk is offered to you conditioned on your acceptance without modification of the terms, conditions, and notices contained herein (the “Terms”). Your use of www.pilateswithemma.co.uk constitutes your agreement to all such Terms – please read these terms carefully.
This website provides information about services to new and prospective clients. It provides information on the business and services.
REGISTRATION & PURCHASE
To register or purchase from the Pilates with Emma online booking system (Glofox), you must be over 18 years of age. You must ensure that the details provided by you on registration or at any time are correct and complete.
ARRIVAL
Please arrive at least 5 minutes prior to your scheduled class but no earlier than 15 minutes prior for studio classes to allow the previous class to finish. This will allow you time to relax before your class begins.
LATE ARRIVALS
Clients will not be permitted to join a class more than 15 minutes after the start time. This is to avoid risk of injury from missing the warm up. Classes missed due to late arrival will be charged.
PAYMENT
Payment for all classes, workshops and courses must be received prior to or on the scheduled booking day. Pilates with Emma accepts cash, card and bank transfer for payment of services. We do not accept cheques as a form of payment.
CANCELLATIONS/ REFUNDS
Cancellations should be made via the bookings website or App GLOFOX. You may cancel by text message to 07984 817 230 if you are unable to access the App/Website within the required time frame.
All Cancellations or booking changes must be made at least 12 hours in advance of the class start time. Cancellations made with less than 12 hours’ notice will be subject to a charge of 100% of the class cost. No-show bookings are subject to a cancellation fee of 100% of the class fee.
1:1 and 2:1 sessions require a minimum of 24 hours notice to avoid being charged, a late cancellation fee of 50% of the class cost will apply.
Late cancellations will be charged to the card held on your Glofox account if a class credit is not available to be deducted from your account.
Gift vouchers are non-refundable.
WORKSHOPS BOOKING/CANCELLATION POLICY
Due to the limited space in the workshops the refund policy is as follows
Initial deposit £10.00 Payable at time of booking (non-refundable)
Balance of workshop is payable 1 week prior to the workshop date.
Cancellation Charge
Within 72 hours of the workshop – 50% of the total workshop cost.
Less than 24 hours of the workshop – 100% of workshop cost.
POST NATAL COURSES
Your £15.00 Deposit is non-refundable but where possible can be transferred to a future course date.
The remaining balance is due 2 weeks prior to the course start date and is non-refundable.
Once started the course is non-refundable. Missed classes will forfeit the class cost.
In exceptional circumstances (prior to the start date) your place may be deferred to a future course date. Please contact us if you need to discuss transferring your course place.
BLOCK BOOKINGS
Block bookings must be used within their set time period, unused credits will be forfeited if not used within their expiration date.
4 Class Block – within 5 weeks
8 Class Block – within 9 weeks
12 Class Block – within 14 weeks
20 Class Block – within 24 weeks
Private session 4 Class Block – within 5 weeks
BEHAVIOUR
Pilates with Emma reserves the right to refuse services to anyone at it’s discretion if it feels the policies herein are being abused.
COMMITMENT TO DATA SECURITY
Privacy & Security Policy Commitment to Data Security Your personally identifiable information is kept secure. All emails and newsletters from this site allows you to opt out of further mailings.
We will disclose your personal data to our service providers, including Glofox, which supplies our cloud business management platform and booking apps. Glofox is also subject to certain obligations with regard to the security of your personal data processed via the booking app.
However, your rights, as set out in this privacy statement in relation to your personal data processed through the Glofox Platform are owed to you by us, and you should contact us at info@pilateswithemma.co.uk if you have any queries in relation to the use of your personal data through Glofox.
DECLARATION FROM PARTICIPANTS
All services purchased from Pilates with Emma must be preceded by the applicant acknowledging, by way of completing a PAR-q form (Health Questionnaire), that he/she has no physical limitations preventing him/her from participation. All applicants under the age of 18 years must have consent, in written form, from a parent or guardian. The applicant also agrees to abide by the rules and regulations of the studio and acknowledges that these rules and regulations may change from time to time. Furthermore, all applicants release Pilates with Emma, its owners, directors, managers and all employees of all liability regarding 1) any injury to self or child 2) any loss or damage to personal property.
If purchasing packages that require payments to be made in instalments, the applicant agrees to approve such instalments be made by credit/debit card or bank transfer on the dates as predetermined in the services contract.
Furthermore Pilates with Emma will never sell trade, rent, exchange or otherwise share your personal information with any other person, company or organisation.