Privacy Policy

The data controller for your personal data is The Pilates Corner Ltd, 15A October House, Baldock Industrial Estate, Baldock, Hertfordshire, SG7 6NG. If you have any questions about how we use your data, please contact us at info@thepilatescorner.co.uk.

We may collect and process the following personal data:

• Your name, email address, phone number and postal address when you enquire, register, or book with us
• Health information provided in your PAR-Q health questionnaire, which we require before your first session
• Payment information processed securely through our booking platform (we do not store card details ourselves)
• Class attendance and booking history
• Communications you send to us by email, phone, or through our website forms
• Information you provide when entering competitions or requesting free resources

We use your personal data to:

• Process bookings, membership payments and enquiries
• Communicate with you about your membership, classes and any changes to our services
• Send you information about classes, offers, and news where you have given consent or where we have a legitimate interest to do so
• Ensure your safety during classes by retaining health questionnaire information
• Comply with our legal obligations
• Improve our services

Under UK GDPR, we rely on the following legal bases:

• Contract: to fulfil your membership or booking
• Legitimate interests: to communicate with existing members and manage our business
• Consent: for marketing emails and any other processing where we have asked for your permission
• Legal obligation: where we are required by law to retain certain information
• Vital interests: health information retained for your safety during classes

We share your data with trusted third parties only where necessary to deliver our services. Our current processors are:

• Momence (momence.com) - our class booking and membership management platform. Your name, contact details and payment information are processed through Momence when you book classes or manage your membership.
• GoHighLevel / Fitness Funnels (gohighlevel.com) - our CRM and email automation platform. Contact details and communication history are stored here when you submit a form on our website, book a call, or opt in to receive communications from us.
• Google (google.com) - we use Google Analytics to understand how visitors use our website. This data is anonymised and aggregated. We also use Google Maps to display our location.

All third-party processors are required to handle your data securely and in accordance with applicable data protection law.

The health information you provide in your PAR-Q questionnaire is special category data under UK GDPR. We collect it on the basis of your explicit consent and to protect your vital interests during classes. This information is stored securely, accessed only by instructors who need it, and is not shared with third parties except where required by law.

We retain your personal data for as long as your membership is active and for a reasonable period afterwards in case of queries or disputes. Health questionnaire data is retained for the duration of your membership. Financial records are kept for 7 years in line with HMRC requirements. You can request deletion of your data at any time, subject to our legal obligations to retain certain records.

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data where we have no legal basis to retain it
• Object to processing based on legitimate interests
• Withdraw consent at any time where processing is based on consent
• Request restriction of processing in certain circumstances
• Data portability where processing is automated and based on consent or contract

To exercise any of these rights, please contact us at info@thepilatescorner.co.uk. We will respond within 30 days.

Our website uses cookies to improve your experience and understand how the site is used. Essential cookies are required for the site to function. Analytics cookies (via Google Analytics) help us understand visitor behaviour - these are only set with your consent via our cookie banner. You can manage your cookie preferences at any time through your browser settings.

We will only send you marketing emails if you have given your consent or where we have a legitimate interest to contact you as an existing member or enquirer. You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in any email or by contacting us at info@thepilatescorner.co.uk.

If you have concerns about how we handle your personal data and we have been unable to resolve them, you have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator. You can contact the ICO at ico.org.uk or by calling 0303 123 1113.